By Marti MacGibbon, CADC II, ACRPS
Attitude is everything. Gratitude is the ultimate attitude adjustment. John is a manager with a software firm, and although he recalls being enthusiastic about his job during his first year in the position, he now questions why he keeps coming to work each day. John feels pressed and harried by his staff, and feels helpless to motivate them. Every complaint and annoying personnel issue seems to end up on his desk. He gets flustered when confronted with what he perceives to be neediness on the part of others. John feels stressed and unappreciated in his career, but is careful to “stuff” his emotions in order to appear cool and objective.